Question 1

Quand mon colis sera-t-il livré ?

Accepted Answer

Votre colis sera expédié sous 3 à 5 jours après confirmation de commande. Le délai de livraison pour les habitants des États de l'extrême nord et du nord-est, comme le Meghalaya et le Cachemire, est ensuite estimé à une semaine pour la livraison express et à deux à trois semaines pour la livraison standard. Les colis expédiés par livraison express sont prioritaires. Les autres États du centre et du sud recevront leurs colis beaucoup plus tôt.

Question 2

Que faire si je reçois mon produit endommagé/défectueux ?

Accepted Answer

Les commandes contenant un ou plusieurs produits endommagés sont remplacées ou remboursées selon la disponibilité du produit et la demande du client. Une vidéo de déballage, sans coupure ni montage, est obligatoire pour tout problème lié à un retour.

Question 3

Vais-je recevoir des cadeaux ?

Accepted Answer

Oui, toutes les commandes bénéficient d'un marque-page et d'autocollants personnalisés en cadeau.

Question 4

How does the Loyalty points (Bounty points or berries) work?

Accepted Answer

DGY Novelties has introduced Loyalty Points that customers get for every order placed. These points can be used on the next order that customers places with us. For example, if I placed an order worth 500₹, I would get 500 berries in my account which is automatically created while using the website. These 500 berries would give me a ₹50 discount on the next order. Basically, I'm getting a 10% discount on the next order. You can also get extra bounty points by logging in with us, following us, and letting us know when your birthday date is :)

Question 5

Why is your Shipping rates high for Express Delivery?

Accepted Answer

Express Shipping is done through Shiprocket which expedites the shipping and also is accessible to almost all Pincodes across India. These orders are prioritized and dispatched early. Additionally, balance amount from the shipping will be refunded back to the customer, if any.

Question 6

If I create an account with DGY, what personal information is accessible?

Accepted Answer

No personal information will be accessible except for the email address. We will only have your email address through which we can share offers and promotion.

Question 7

What if there is no design selection option for some items?

Accepted Answer

Due to the large number of designs available, some products are not provided with the variation selection option. For such instances, we ask the customers through their Whatsapp as to which design they would like and if the design is unavailable, customers have the freedom of choice to select any other alternatives or get a refund for the item, whichever the customer is comfortable with :) We won't send you anything without your confirmation.

FAQ

Frequently asked questions