REFUND POLICIES
POLICIES
1)Please make sure to check the tracking(barcode number in pic) on the link given below from time to time. If no update after 3-4 business days, please let us know and we'll help you with the tracking. The tracking will be live by tonight or tomorrow. India post has a 15 day tracking policy. Being in touch with someone from Post office near you will help you greatly.
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2)PLEASE MAKE AN UNBOXING VIDEO of the parcel for our review and confirmation. This is to make sure that there is no damage on the products. Please make sure the products are clearly visible during the unboxing and the damage, if any, is visible as well.
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NOTE - For refund/replacements, it is mandatory to share an unboxing video with no cuts/edits, refund/replacements will not be issued without a proper video, no matter how long the video is, please share 🙏
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Tracking link - https://www.indiapost.gov.in/_layouts/15/dop.portal.tracking/trackconsignment.aspx
TERMS & CONDITIONS
Thank you for accessing/shopping at dgy.co.in. This site is owned by DGY Novelties (hereinafter referred to as “dgy.co.in”). By accessing, shopping on this site, you indicate your unconditional acceptance of these terms & conditions. We reserve this right, in our sole discretion, to update or revise these terms & conditions. Continued use of the site following the posting of any changes to the ‘terms & conditions’, constitutes your acceptance of those changes. At “dgy.co.in”, we try our best to create a space where you can explore and shop for all your favorite things in a safe and secure environment. All products and information displayed on “dgy.co.in” constitutes an "invitation to offer". “dgy.co.in” reserves the right to accept or reject your offer. Your order for purchase, constitutes your "offer" which shall be subject to the terms and conditions as listed below.
1. Eligibility to use our site
Use of the Site is available only to persons who can legally enter into contracts under applicable laws. Persons who are "incompetent to contract", within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. “dgy.co.in” reserves the right to terminate your access to the Site if it discovers that you are under the age of 18 years or suffers from any other disability, as recognized under Indian Contract Act, 1872.
2. Membership
Although it's not essential to have an account to shop with “dgy.co.in”, you can shop as a guest. As a member, you agree to provide true, accurate, current, and complete information about yourself as prompted by the site's registration form. Registration where prohibited under any law shall be void. “dgy.co.in” reserves the right to revoke or terminate your registration for any reason at any time, without notice.
3. Electronic Communications
When you use the site or send emails or other data, information or communicate to us, you agree and understand that you are communicating with us electronically and give your consent to receive communications electronically from us periodically, when required.
4. Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to “dgy.co.in” directly or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively referred to "Comments") will remain “dgy.co.in” property. Such disclosure, submission or offer of any comments shall constitute an assignment to “dgy.co.in” of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments, thus, it exclusively owns all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise. “dgy.co.in” will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. “dgy.co.in” is and shall be under no obligation (1) to maintain any Comments in confidence; or (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no comments submitted by you to the site will be libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".
“dgy.co.in” does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comment submitted to the Site. You grant “dgy.co.in” the right to use the name that you submit in connection with any of the posted comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any comments you make and you agree to indemnify “dgy.co.in” and its affiliates for all claims resulting from any Comments you submit, we take no responsibility and assume no liability for any comments submitted by you or any third party.
5. Accuracy of Content/ Information of Products on the Web Site
While “dgy.co.in” strives to provide accurate product and pricing information, typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, “dgy.co.in” shall have the right, on our sole discretion, to modify the price of the products, or information of the products or to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event.
PRIVACY POLICY
This Privacy Policy applies to the website dgy.co.in
dgy.co.in recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www.dgy.co.in and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
dgy.co.in is a property of DGY Novelties, an Indian Company registered under the Companies Act, 2013 having its shop at Piravom Town, Cochin City, Kerala, india
Information we collect:-
Contact information- We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and ip address.
Payment and billing information- We might collect your billing name, billing address and payment method when you place an order. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner Cashfree and Paypal.
Information you post- We collect information you post in a public space on our website or on a third-party social media site belonging to dgy.co.in.
Demographic information- We may collect demographic information about you, products you like, products you intend to purchase, products you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.
Other information- If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We collect information in different ways.
We collect information directly from you. We collect information directly from you when you register for a membership or buy products. We also collect information if you post a comment on our websites or ask us a question through phone or email.
We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
Use of your personal information- We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
We use information to respond to your requests or questions. We might use your information to confirm your registration for a membership or contest or giveaway.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy products from us we'll enroll you in our newsletter.
We use information to send you transactional communications. We might send you emails or SMS about your account or a purchase.
We use information as otherwise permitted by law.
Sharing of information with third-parties- We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.
We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
Email Opt-Out- You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email support@dgy.co.in. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
Third party sites- If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
Grievance Officer- In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. PRABHATH SAJU
Charupilavel house, second house behind kochupally church,
Piravom Town, Cochin City, Kerala, India
Pincode - 686664
Phone: +91-9172043391
Email: prabhathsaju@gmail.com
If you have any questions about this Policy or other privacy concerns, you can also email us at prabhathsaju@gmail.com
Updates to this policy- This Privacy Policy was last updated on 28.07.2025. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
Jurisdiction- If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India, subject to Jurisdiction of Ernakulam only.